Refund and Warranty

Welcome to Kaixinpools, we are committed to providing you with high-quality swimming pool products and excellent customer service. If you are not satisfied with the products you purchased, our refund and warranty policy will provide you with comprehensive protection.

Refund Policy

The product is returned within 30 days from the date of purchase.
The product is unused and in original condition and packaging.
Proof of purchase is required.

Return Process

Contact our customer service team with your order information and reason for return.
The customer service team will provide you with a return address and return number.
You need to arrange to ship the product back to our return address.
Once we receive and confirm that the product meets the return conditions, we will process the refund within 5-7 working days.

Warranty Coverage

We provide a 1-year limited warranty for all swimming pool products.
The warranty covers manufacturing defects and material problems of the product, but does not cover problems caused by improper use, accidental damage or normal wear and tear.

Warranty Service

During the warranty period, if you find any quality problems with the product, please contact our customer service team immediately.
The customer service team will assist you in troubleshooting and confirming the solution.
If you need repair or replacement, we will provide corresponding services according to the specific situation.

Contact Us

If you have any questions about our refund and warranty policy, or need to apply for return or warranty service, please contact us through the following methods:

Email: Sale5@abcfrp.com
Tel: +8615833837062
Working hours: Monday to Friday 9:00 – 18:00

Thank you for choosing Kaixinpools, we look forward to providing you with excellent product and service experience.